Import Products

Imported products are subject to detailed scrutiny by the FDA. If your products are unapproved, misbranded with improper labeling, or are potentially adulterated, you may face enforcement by the Agency.

Are your imported products held up by customs at the border? We can help you get back to business — but you have to act fast. 

With over a decade of experience helping clients navigate time-sensitive FDA regulations, we know how to bring cases to quick resolutions. We can assist with:

Notice of Action: This notice advises that the product will be held by the FDA for examination or sampling. It means that they have flagged a potential issue that could lead to the destruction or refusal of the shipment. We can help you quickly identify the reason for the detention, and find the right FDA contacts to resolve the issue. You only have 7 days to respond to a Notice of Action, so you have to act now. A quick response will help you avoid other penalties like a warning letter.

Form 766: This is the process to resolve a Notice of Action, and it’s very time-sensitive. If your issue can be “reconditioned”, we prepare the FDA Form 766 Reconditioning Request and ensure it includes the correct details. This can help you avoid destroying your entire shipment.

Import Alert: If the FDA believes that your imported product “may appear” to violate regulations, they can use an Import Alert to identify product types, country of origin, and companies with prior violations, and detain the shipment for examination. The Import Alert is a public and highly visible alert, leads to lengthy delays, and is best avoided when you’re trying to enter the market. We can help your business avoid an Import Alert by ensuring your paperwork is in order. If you are on the Import Alert already, we can petition to have your product removed.